Referencing Multiplier fields in Jira Automation

This guide explains how to reference the values stored in Multiplier's fields in Jira Automation.

The following fields can be referenced using Smart Values:

• Software / Application Requested
• Identity Group
• Access Type
• Access Duration
• Tags
• Requestor's Job Title
• Requestor's Department

{{issue.properties.multiplierSoftwareRequest.software.name}}

Returns the content in the issue's  Software (Application Requested) field

This can be useful if you want to append the name of the app someone's requesting when submitting an access request, as shown in this example:

{{issue.properties.multiplierSoftwareRequest.group.name}}

Returns the content in the issue's Group field

{{issue.properties.multiplierSoftwareRequest.group.accessType}}

Returns the content in the issue's Access Type field

{{​issue.properties.multiplierSoftwareRequest.duration}}

Returns the content in the issue's Duration field, used for time-based access requests.

The duration attributes are:

• num: The numeric value of the duration (integer > 0)
• unit: The unit of the duration. This can be: minutes , hours , days , weeks , months , months , quarters , or years
• label: A readable label composed by the number and unit.
• value: A key representing the duration, composed by the number and unit

{{issue.properties.multiplierSoftwareRequest.software.tags}}

Returns the content in the application's Tags field.

{{issue.properties.multiplierSoftwareRequest.requester.jobTitles}}

Returns the issue reporter's Job title (e.g. Software Engineer)

{{issue.properties.multiplierSoftwareRequest.requester.jobTitleSlugs}}

Returns the issue reporter's Job title formatted as a slug with no spaces or uppercase characters (e.g. software-engineer)

{{issue.properties.multiplierSoftwareRequest.requester.departments}}

Returns the issue reporter's Department (e.g. Product Marketing)

{{issue.properties.multiplierSoftwareRequest.requester.departmentSlugs}}

Returns the issue reporter's Department formatted as a slug (e.g. product-marketing)

Referencing Portal Fields

{{issue.properties.multiplierFields.[field key].name | value | label}}

Returns the content in the issue's Portal field