Using Smart Values in Jira Automation

Smart values allow you to access issue data within Jira. This guide explains how to reference the values stored in Multiplier's fields in Jira Automation.

{{issue.properties.multiplierSoftwareRequest.software.name}}

Returns the content in the issue's  Software field

This can be useful if you want to append the name of the app someone's requesting when submitting an access request, as shown in this example:

{{issue.properties.multiplierSoftwareRequest.group.name}}

Returns the content in the issue's  Group field

{{issue.properties.multiplierSoftwareRequest.group.accessType}}

Returns the content in the issue's  Access Type field

Referencing Portal Fields

{{issue.properties.multiplierFields.[field key].name | value | label}}

Returns the content in the issue's Portal field