Integrate with Okta
Multiplier helps you to connect your Jira Service Management instance to Okta. This is useful for streamlining operations that are triggered by the creation of a Jira ticket, such as:
Setup in Okta
This connection requires an API Key.
We recommend you create a dedicated Okta user.
To do this, use the Okta Admin Console to create a new user, and then give the user the following administrative permissions:
- Application Administrator
- Group Administrator
- Group Membership Administrator
- Read Only Administrator
- Report Administrator
Once the user is created, you will need to sign in as this user to create an API token for them by following the steps below:
- Click on Security in the left menu
- Select API from the list of options
- On the API page click on Tokens
On the Tokens page, click on Create Token, and give the token a name you'll remember - we used Multiplier actions.
Setup in Jira Cloud
Make sure you have enabled Browse Users and Groups permissions enabled for 'jira-servicemanagement-users' in
Once you have the API key copied, navigate to your Jira instance, and navigate to Apps > Manage Apps.
You should see Multiplier listed there. Click on Configure, and you should see the screen below.
Click on Connect to Okta, and then enter the information below:
- Enter your Okta Domain URL
- Paste the API Key which you copied from Okta
If the details were entered correctly, you should see the configuration screen refresh with the success message shown below.