Trigger Okta Actions from Jira

You can now trigger Okta actions from within a Jira issue via Multiplier. 

Setup in Okta

This connection requires an API Key. An Okta admin will need to retrieve their API Key in Okta by following the steps below:

  1. Click on Security in the left menu
  2. Select API from the list of options
  3. On the API page click on Tokens

On the Tokens page, click on Create Token, and give the token a name you'll remember - we used Multiplier actions.

Copy the API Key to your Clipboard and when you've copied the API key, choose Ok got it

Setup in Jira Cloud

Once you have the API key copied, navigate to your Jira instance, and navigate to Apps > Manage Apps.

You should see Multiplier listed there. Click on Configure, and you should see the screen below.

Click on Connect to Okta, and then enter the information below:

  1. Enter your Okta Domain URL
  2. Paste the API Key which you copied from Okta

If the details were entered correctly, you should see the configuration screen refresh with the success message shown below.


To trigger actions in Okta, navigate to an Issue, and click on the  Open Multiplier link in the sidebar. 

Any user who can view an issue will be able to trigger an action in Okta from the side panel. The Requester will not be able to trigger Okta actions or view the actions menu from the request on JSM portal.


Here's an example of using Okta actions to grant software access to a user using Multiplier.

Select the user by clicking on the User picker and then searching by the name and/or email. 

Once you select a user, do the following:

1. Select the applications tab
2. Search for the application
3. Click on the application to select it.

A message will be displayed confirming the user was successfully granted access to the application.

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