Trigger Jumpcloud Actions from Jira Service Management

Multiplier's Jumpcloud integration enables you to automate the following actions from a Jira Service Management request:

  • Create user
  • Activate user
  • Expire user's password
  • Lock user's account
  • Unlock user's account
  • Suspend user
  • Unsuspend user
  • Add user to groups
  • Remove user from groups


Here's an example of using Jumpcloud actions to add a user to a group using Multiplier.

1. Navigate to the workflows screen, and Edit the workflow that maps to the request type you're using to capture this request.

2. Select the Issue create transition, and add the Multiplier trigger action post function.

3. Select Add User to Group as the action, and map the user by selecting the Reporter's email field and applying the Get System User ID from Email Address transformation. 

Similarly, map the group either to a field or select from a list of groups from Jumpcloud. You can use Multiplier's Portal Fields feature to insert a field containing Jumpcloud groups on your request form.

4. Click on Add and then publish your workflow to save the changes. 

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