Requesting applications not listed in the catalog

You can configure your application catalogs to allow the end user to write the name of the applications they are requesting. When enabled, an Other application will be displayed. Upon selection, a text input will be displayed to allow entering the name of the application.

Other option in the applications catalog

To enable this feature, edit your application catalog, and enable the other option.

You can also specify approvers, and transitions for Other applications.

Lets see how this works:

If approver has been specified, it will be assigned to the issue as soon as it is created —when the user submits the request—
If transition has been selected,
- If approver has been specified, we transition after the issue has been approved (we detect this by checking if the issue has been transitioned to the selected Approval Status in the Approval Workflow tab in the configuration page).
- If approver hasn't been specified, the issue is transitioned as soon as the request is submitted, after the issue is created.

Both configurations are optional. Custom approvers and transitions allow for easy detection of requests that require some manual work.