Enable Self-Service access to Azure AD resources in Jira Service Management

Managing access to all the applications employees need is an important function for organizations. You want to grant employees the right level of access they need to be productive.

Using Multiplier, your internal users can request Google Workspace applications via the JSM portal. You can configure whether approvals are needed, and automatically provision upon approval. 

Once the manager approves the request (if approval is enabled), Azure AD assigns the user to the group associated to the requested Access Type, which automatically provisions the app.

End users get what they need more quickly, and removes the need for IT to manually manage individual requests.

This guide will walk you through the steps needed to set up Multiplier's self service access request workflow feature once you've connected to Azure AD.

Curating Applications

Once you have connected to your Azure AD account, you should be able to see all your applications in the Applications page (Jira Nav > Apps > Multiplier).

Only APPROVED applications can appear in an application catalog. Be sure to update the status of all the applications you wish to make available for provisioning through an application catalog.

Application Catalogs can be configured to display applications matching certain tags and categories, allowing you to display different applications in different catalogs. This would be a good moment to configure Categories and Tags for your curated applications.

Once you have decided which applications should be available for provisioning, continue by creating and configuring an application catalog.